FAQ - Frequently Asked Questions

Shipment

We charge a shipping fee per delivery depending on the weight, size and destination of the shipment. If you have entered the desired products in the shopping cart and the shipping address, the shipping costs will be calculated and displayed automatically.

We ship on workdays within 24 hours if possible. The shipping time depends on the shipping method you have chosen in the delivery address. Please note that shipping can take up to a week in Switzerland and two to three weeks worldwide. We strive to get your Blessed products to you as quickly as possible. If you had to wait longer for your package, please contact us by email.

Exchange / Return

The exchange of ordered goods is possible up to 14 days after dispatch if the desired exchange size or the desired product is in stock. You are welcome to request this by email. For all goods to be exchanged, the delivery address, the order number and the desired product and, if available, the size/color must be specified. You have to pay the return costs yourself. Excluded from exchange are: for hygienic reasons, the following products: socks, underwear, swimwear as well as reduced-price items and drinks. The return address is:

blessed
Herbligenstrasse 6
3671 Brenzikofen
Switzerland

You have a 30-day right of withdrawal. In the case of your revocation, the order number and the reason for the revocation must be stated. The following products are excluded from the right of withdrawal for hygienic reasons: socks, underwear, swimwear and drinks, as well as goods with a reduced price. Unfortunately, we cannot reimburse you for the postage costs that we have incurred. The period begins when the goods are sent (postmark or according to tracking). The revocation must be sent to:

blessed
Herbligenstrasse 6
3671 Brenzikofen
Switzerland

If you have received the wrong products, sizes or an incorrect delivery, the shipment must be returned to Blessed within 10 days with a note of the problem. We will endeavor to find a replacement as soon as possible. The return address is:

blessed
Herbligenstrasse 6
3671 Brenzikofen
Switzerland

For every product that you buy from us, you have a guarantee period of one month from the day the item left our premises. In warranty cases, we ask you to return the product to us with a note of the defect. The guarantee covers all defects that occur within the agreed guarantee period, provided that they can be proven to be caused by poor material or faulty manufacture. We are not liable for damage that can be traced back to improper use or natural wear and tear or for damage that has not occurred to the delivery item itself (consequential damage). We will check the item and, in the event of a warranty claim, will repair or replace the product or refund you the amount in the form of a voucher.

More information about the guarantee in the terms and conditions under § 9.

Please send the product back to us at the following address:

blessed
Herbligenstrasse 6
3671 Brenzikofen
Switzerland

Payment

You have a large selection of payment options. Some of them are: credit card, PayPal, PostFinance, Twint, ApplePay, GooglePay or payment in cryptocurrencies (Bitcoin & Ether)

Unfortunately this is not possible at the moment.

More ways to shop at Blessed

Unfortunately, we had to close our brand stores in Switzerland again and are currently mainly selling online.

Our next event is the Praisecamp in Basel, Switzerland from December 27th, 2022 to January 1st, 2023

No other events are known at this time.

Customer service

Unfortunately we do not offer customer service by telephone. You can reach us via the contact form or the chat on the website or by email.